Frequently Asked Questions
Our booklets are printed on Xerox digital presses. This gives us a high production quality, rich black printing for text and a wide range of bright colour.
Your printed booklets are generally bubble wrapped for protection and then sealed into a plastic courier bag to protect them from damp whilst they are in transit.
Larger orders will be packed into double walled cardboard boxes for extra protection.
We work Monday to Friday, so orders made on the weekend will be processed on the next working day (usually Monday unless it is a bank holiday etc). We print most orders within three working days of submission.
Orders submitted with our free delivery may be scheduled later depending on workload, so for fastest service please choose courier delivery.
We use a range of couriers to deliver orders anywhere within the UK. Scottish Highlands, Isle of Man, Isle of Wight and other out of area postcodes will take an extra day to be delivered. We cannot guarantee any delivery dates, so please order well in advance of required date.
Bound books are generally speaking zero rated for VAT in the UK. This means you do not pay any extra tax on top of the prices you see here. This zero rating also extends to include shipping costs.
If you need to add VAT to your order (when buying items that are standard rated) please select this option at checkout.
We hold the right to refuse to work on any kind of publication that we deem fit, or find uncomfortable. Our shop, our rules. A full refund will of course be given if we deem your document to fit into that category.
We aim to deliver the majority of booklet printing runs within three working days of order. Larger runs (100 copies or more) may well take longer, depending on volumes we are currently processing.
We use Parcelforce to deliver the majority of our prints. At our discretion we may use a different courier or postal service if necessary.
We offer Free Delivery for all orders over £25
Standard (3 working day) delivery is £8.50
No. You need to submit your files to us in PDF format ready for printing. All modern word processing applications can easily output their files as PDF. Please use the "save as" or "share" options and then choose "PDF".
Sometimes applications such as Microsoft Word can set their default page sizes to American defaults (8.5" x 11" or "letter" size). If this has happened to you don't worry - just send us the file "as is" and we will fit it to a standard A4 page.
Certainly! Just choose "local collection" for your delivery method and we'll let you know when they are ready.
If you are looking for something you can't find, have questions about your order or need a bespoke quote fill out our contact form here and we'll get back to you ASAP via email.